Genetec - Maintenance Agreements and Warranties

Technical Support Packages Designed to Meet All Your Needs

Genetec offers various levels of Software Maintenance Agreements (SMA) and extended hardware warranties so that all customers of Omnicast, Synergis and AutoVu will experience the most optimal customer service level as per their support requirements.

Ranging from basic packages to premium support, our SMAs and extended hardware warranties are designed so that the Genetec Technical Assistance Center (GTAC) will be there to support you through installations, maintenance, general use and everyday inquiries on our video surveillance, access control and license plate recognition solutions. All extended hardware warranties and SMAs are available with coverage ranging from one to three or five years respectively, for your preference.

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Genetec SMAs and extended warranties give you more coverage and support

Receive extensive support with all Genetec SMAs

Unlimited technical support is available with access to the GTAC from 8 a.m. to 8 p.m. EST.
You will receive access to the latest and greatest versions of our innovative products with free software upgrades and updates.
You gain free online access to Genetec's Technical Assistance Portal (GTAP) which includes an extensive solutions knowledge base.

Keep yourself fully covered with extended hardware warranties

You will be eligible for return and repair support in case hardware is malfunctioning.
You receive standard technical support from the GTAC as well as unlimited access to the GTAP.
Extended hardware warranties give you peace of mind as they offer additional investment protection and limit downtime with return and repair options.

Get more support with more Premium warranties

Premium Software Maintenance Agreements offer customers 24/7 access to the GTAC.
Customers with SDK software warranties receive additional development support for building their own applications using the SDK.
Premium hardware warranties offer you next-day replacements in critical circumstances.

Why SMAs and extended hardware warranties should be important to you?

Get extended coverage
Protect your investments
Receive the latest updates and features
Obtain extensive support from the GTAC
Benefit from expedited repair

Genetec Technical Assistance offers you extensive support for our full suite of IP security solutions, which will bring value-added services to your business. Login to the GTAP or contact the GTAC to uncover the knowledge and assistance that has been made available to you.