Value-Added Services to Reach Business Objectives

Our dedication to innovation is not only visible in our full suite of video surveillance, access control and license plate recognition solutions, but also extends to our full service offering that is designed for efficient deployment, enhanced capabilities and optimal usage of our solutions. Genetec’s Professional Services complement Genetec’s core product portfolio by offering our customers value-added and custom-tailored solutions for additional support in the management, engineering and personnel training of small to large-scale installations, amongst so much more.

Services Overview

Technical Solutions Training
In a professional classroom environment or from the convenience of your own office, our qualified trainers will guide you through system design, installation, operation and troubleshooting. Technical training services are offered for all products and for customers with a varied level of technical experience and can be customized to meet your specific needs and objectives. Read more about our solutions training.

Field Service & Project Engineering
On major projects that have elaborate system requirements, or when you do not have the luxury of downtime on major system upgrades, you can request specialized system engineers to facilitate the process. Having a Genetec engineer on site will help you streamline the installation process and ensure successful and timely deployment. Field service and project engineers can also be requested for new system implementation, system health assessments, technical consulting or onsite troubleshooting.

Deployment Project Management
Genetec can provide a dedicated deployment project manager to give you one single point of contact for all your needs. Whether you require field engineering services or need to discuss custom development requirements with a software development specialist, your assigned project manager can assist you with all your requests, ensuring a seamlessly efficient deployment.

Custom Solutions Development
If you have requests regarding the integration of a Genetec solution into your existing infrastructure, business model and processes, you can take advantage of custom development solutions. With these services, your Genetec solution can be configured and customized specifically to accommodate your environment and workflows so that you can automate tasks and get more from your system. These services also include discussing or assisting you with Software Development Kit (SDK) design questions.

If you are interested in any of these professional services offered by Genetec or simply wish to receive general information or pricing, please contact your Genetec sales representative.