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A World-Class Customer Experience 
 

Genetec Services and Support

Genetec is committed to delivering the most innovative security solutions to facilitate our customers’ objectives and duties. Our focus on technological advancement and our passionate people create a very unique customer experience; being a Genetec customer is more than purchasing a solution, it means becoming part of our global community. We have created a solid Genetec support team that maintains the highest level of service for our customers’ unique, diverse and complex environments, which are inherent to the open architecture our technology is built on.

Services Overview

Professional Services

Genetec’s Professional Services complement our core product portfolio by offering our dealers value-added support in field service and project engineering, deployment project management, and custom solutions development. Read More +

Training Services

Genetec developed a series of international technical solutions training courses geared towards educating our customers on the system components and capabilities of our innovative solutions. Read More +

Maintenance Agreements & Warranties

Genetec offers various technical support packages designed to meet all your needs. Read More +

Custom Solutions Development

Genetec extends custom development expertise to our valued channel partners such as custom macros, specific reports, integration with a business system or security devices, custom-designed interface or something more precise. Read More +

Product Licenses

Choose between various options to activate licenses or demo licenses for our products. Read More +

Technical Support

Whether it is installation planning, 24-hour technical support or answers to your questions about anything from our security solutions to licenses, maintenance and warranties, Genetec’s Technical Assistance Center (GTAC) ensures that all your needs are met. Read More +

 
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