The GTAC is committed to provide its worldwide clientele with the best possible technical support services on all products sold by Genetec. To offer our clients outstanding quality of service by providing a prompt and satisfactory resolution to all reported issues.

How We Deliver On This Commitment

The Genetec Technical Assistance Center (GTAC) is equipped with state-of-the-art voice-over-IP call center technology and an award-winning web portal in order to offer customers everywhere the best support experience in the shortest time possible. Whether you require assistance regarding system functionality, maintenance or upgrades, Genetec’s Technical Assistance Center will provide you with the answers you need.

Give us a call or contact us by email at support@genetec.com.

As an extension to Genetec’s Technical Assistance Center (GTAC), Genetec’s Technical Assistance Portal (GTAP) was developed for you to find valuable support information on your own time. The GTAP is a secured area where customers can peruse an extensive knowledge base and product documentations, obtain software downloads, contribute to a customer forum or open a support ticket for further assistance.

Access to the GTAP is FREE for all of Genetec Customers and Partners. Sign up now and uncover an array of technical support resources that will help you install, maintain and use all of Genetec’s innovative security solutions.