Blog posts tagged as “Retail” (3 results)

3 Clever Ways to Use Video Surveillance to Enhance Customer Service

November 25, 2015

‘U.S. brands are losing approximately $41 billion each year due to poor customer service’, this was concluded in a NewVoiceMedia study that was released in 2014. As shocking as that statistic might seem, we’ve all been on the receiving end of poor customer service, and understand how it impacts the way we view a company. In the ever-connected social media world, people rarely keep their customer service experiences to themselves, thereby compounding the negative effect of poor customer service even more. … Read more

Tags:   Retail / Video Surveillance / Omnicast

How IP Security Technology Fights Theft at the Cash Register

September 10, 2014

According to an annual study published by Jack L. Hayes International Inc. this summer, 78,085 dishonest employees were apprehended in 2013, up 6.5% from 2012. The same report concluded that on - average, dishonest employees stole approximately 5.4 times the amount stolen by shoplifters ($706.21 vs $130.89). This indicates that as much as loss prevention teams need to keep their eyes on store floors, a more pressing vulnerability is right at the cash register. Internal theft is the biggest concern for retailers and their loss prevention teams. … Read more

Tags:   Retail / Access Control / Video Surveillance

ISC West 2014: Partner Ecosystem Update - Prism Skylabs

April 3, 2014     |    Author Prism - Bob Cutting

When it comes to retail's use of video, there's an expanding audience with an emerging need to leverage in-store footage for new applications and insights. Increasingly, marketing, merchandising, operations, and store design teams demand access to the visual information and analytic data that can be extracted from retail video - and that demand is why Prism is partnering with Genetec. … Read more

Tags:   Retail / Technology Partners / Video Surveillance