Genetec Inc. Introduces Genetec™ Lifecycle Management: Expanded Software, Support and Services Framework
Updated Support Offering Provides General Assistance to all Customers with Available Premium Paid-for Service
Montréal, March 15, 2016 - Genetec Inc. "Genetec", a leading provider of open-platform, unified IP security solutions today announced Genetec™ Lifecycle Management (GLM), a new software, support and services offering. Lifecycle Management is available in two options: Genetec™ Assurance, which is free of charge for all new and existing customers, and Genetec™ Advantage, an optional premium paid-for option.
Genetec™ Advantage includes premium collaborative support with advanced troubleshooting, dedicated support resources that includes up to 40 hours of consulting per year, access to all software releases, and proactive system health tools that help streamline maintenance, saving customers time and money. With Genetec™ Advantage, customers also have access to complimentary cloud services such as the addition of up to 100 Stratocast™ camera connections, and up to 100 terabytes of Cloud Archives storage to expand their system into the cloud, risk-free.
"Our new support framework ensures that when customers invest in Genetec™ Security Center, they can count on a dedicated team of technical engineers to deliver quality support when they need it most. With Genetec™ Lifecycle Management, our customers will gain access to tools and resources to fully capitalize on their security investments. With Genetec™ Advantage, they will be able to unlock even greater services and benefits, to keep their organization at the forefront of our innovation and expertise," said Michel Desgagne, Vice President of Operations at Genetec.
For those who opt not to purchase Genetec™ Advantage, Genetec™ Assurance offers an initial period of increased support and software updates to facilitate system deployment. Throughout the lifetime of their Genetec™ product, customers with Genetec™ Assurance also have unlimited access to a wealth of self-service tools and learning resources, and online technical assistance that is tracked through a personalized support dashboard to keep their system running as purchased.
Genetec™ Lifecycle Management is now available. For pricing and details, please contact Genetec at [email protected] or reach out to a Genetec regional sales manager or certified channel partner. For a complete list of features and benefit options available in Genetec™ Assurance and Genetec™ Advantage, please visit the Genetec web site: www.genetec.com/support/lifecycle-management.
Genetec Inc. is an innovative technology company with a broad solutions portfolio that encompasses security, intelligence, and operations. The company's flagship product, Security Center, is an open-architecture platform that unifies IP-based video surveillance, access control, automatic license plate recognition (ALPR), communications, and analytics. Genetec also develops cloud-based solutions and services designed to improve security, and contribute new levels of operational intelligence for governments, enterprises, transport, and the communities in which we live. Founded in 1997, and headquartered in Montréal, Canada, Genetec serves its global customers via an extensive network of resellers, integrators, certified channel partners, and consultants in over 80 countries.
For more information about Genetec, visit: genetec.com
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