Customer Care Overview

Genetec Technical Assistance

When you choose Genetec’s solutions, you can trust that our team of highly dedicated support professionals will be there to help you every step of the way. Whether it is installation planning, 24-hour technical support or answers to your questions that you require, Genetec’s Technical Assistance Center (GTAC) will ensure that all your needs are met.

More so, Genetec’s Technical Assistance Portal (GTAP) has been developed for you to find valuable support information on your own time. The GTAP is a secured area where customers can peruse an extensive knowledge base and product documentations, obtain software downloads, contribute to a customer forum or open a support ticket for further assistance.

Browse through the following support section, request access to the GTAP or proceed directly to login to get a better understanding of the numerous resources at the disposal of all Genetec customers.

Contact Technical Assistance Center

M-F 08:00 - 20:00 EDT

(514) 856-7100

Toll Free (Canada & US)
1-866-338-2988

support@genetec.com

Log-in to GTAP >

Solutions Training

Genetec provides its customers a variety of training courses for its full suite of security and identification solutions. Whether you wish to take advantage of Genetec’s course offerings from the comforts of your office or in our professional training facility, you are ensured hands-on technical guidance and in-depth product knowledge from our team of friendly trainers. Get more information about Genetec’s private and public courses, and their respective schedules here.

SMAs and Extended Warranties

Genetec offers various levels of Software Maintenance Agreements (SMA) and extended warranties to accommodate many different support requirements. Regardless of the level that is right for your business, you will be pleased knowing that all Genetec SMAs and extended warranties include standard access to the GTAC and the GTAP. Find out more about the many different SMAs and extended warranties available at Genetec.

Licenses

Genetec’s software licenses can be easily activated and managed for quick access to your Genetec solution. Please make sure you have your license information nearby for a smooth and effective activation. If you are experiencing any difficulties in activating or managing your license, please contact a GTAC representative for further assistance.

Click here to activate a license.