Take Value-Add to Another Level

Some security projects can be more challenging than others. Some customers can have very demanding requests. We just want you to know that we are here to help. Genetec’s Professional Services complement our full suite of solutions including our unified security platform, our license plate recognition, video surveillance and access control systems. We offer you value-added and custom-tailored services. This includes additional support in the management and engineering of small to large-scale installations, personnel training and more.

Field and Project Engineering

On major projects that have elaborate system requirements, or when you do not have the luxury of downtime on major system upgrades, you can request specialized system engineers to facilitate the process.

Having a Genetec engineer on site will help you streamline the installation process and ensure successful and timely deployment. Field service and project engineers can also be requested for new system implementation, system health assessments, technical consulting or onsite troubleshooting.


  • Receive onsite technical installation and troubleshooting assistance.
  • Take advantage of remote system administration services.
  • Decrease time for commissioning a new system.
  • Improve effectiveness of installed solutions through system health assessments.