Key Benefits

  • Helps ensure the health of your customers’ security platform
  • Gives you real-time information, allowing you to identify and resolve issues faster
  • Simple and easy to understand dashboard
  • Centrally monitor systems and health events across your install base from any computer
  • Secure data collection and access with user authentication and SSLencrypted communications
  • Included at no cost for all systems with an active Genetec software maintenance agreement

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Customers rely on you to ensure their system is operational and resolve issues before their operations and security are affected. Yet collecting health information and monitoring events across multiple systems and end users can be quite challenging and costly.

Genetec's cloud-based System Availability Monitor ensures you have an up-to-date and global view of the health of systems under your care, including individual system components' health and status. It automatically collects health information and makes it available from any location through an intuitive webbased dashboard.

With real-time health information from all your connected systems, you can quickly identify issues requiring your team's attention. Easily audit system health with detailed metrics such as uptime and mean-time-to-recovery (MTTR) for each server role, camera, reader, ALPR and intrusion unit, and plan detailed maintenance tasks prior to any on-site visit.

Federation™ Overview

Real-Time Health Monitoring

Detect units or roles experiencing difficulties with a web-based centralized health dashboard, and ensure no issue goes unattended.

Efficient Maintenance Planning

Prioritize maintenance activities and prevent unexpected issues by reviewing an individual system’s current health and history prior to on-site visits.

Detailed System Care Evaluation

Evaluate the effectiveness of maintenance by comparing system availability metrics such as uptime and mean-time-between-failures (MTBF), both before and after interventions.

Health Issues Overview

The System Availability Monitor's health issues page displays the latest incidents from all connected systems, allowing you to act before security operations are affected


Availability Statistics

The System Availability Monitor tracks uptime and downtime as a percentage and total, the number of issues, and mean time between failures recovery for available roles and units

Supported Roles

Availability statistics are available for the following Security Center roles:

  • Access Manager
  • Archiver
  • Auxiliary Archivers
  • Directory
  • Directory Failover
  • Federation
  • Health Monitor
  • Intrusion Manager
  • LPR Manager
  • Media Router
  • Zone manager

Supported Units

Availability statistics are available for the following units:

  • Cameras
  • Automatic license plate recognition units
  • Access control units
  • Intrusion detection units