Genetec Technical Assistance Center

Got questions? You've come to the right place. Customers worldwide choose Genetec for more than just our great products. We are committed to total customer care and have numerous resources at the disposal of all Genetec customers. When you choose Genetec, you can trust that our team of highly dedicated support professionals will be there to help you every step of the way.


How We Deliver On This Commitment The Genetec Technical Assistance Center (GTAC) is equipped with state-of-the-art voice-over-IP call center technology and an award-winning web portal in order to offer customers everywhere the best support experience in the shortest time possible. Whether you require assistance regarding system functionality, maintenance or upgrades, Genetec's Technical Assistance Center will provide you with the answers you need.


As an extension to Genetec's Technical Assistance Center (GTAC), Genetec's Technical Assistance Portal (GTAP) was developed for you to find valuable support information on your own time. The GTAP is a secured area where customers can peruse an extensive knowledge base and product documentations, obtain software downloads, contribute to a customer forum or open a support ticket for further assistance.

Access to the GTAP is FREE for all of Genetec Customers and Partners. Sign up now and uncover an array of technical support resources that will help you install, maintain and use all of Genetec's innovative security solutions

GTAP Access 

Contact the Genetec Technical Assistance Center

Genetec Certified Professionals have access to phone support from
the Genetec Technical Assistance Center:

+1 514.856.7100
Monday to Friday 8:00am - 8:00pm EST

Toll Free
Canada & US
+1 866.338.2988
Monday to Friday 8:00am - 8:00pm EST

Monday to Friday 9:00am to 6:00pm CET