Training FAQ

Below are Frequently Asked Questions about our Training Courses.

To consult our course outlines, click here.

To find out when and where our public training courses are offered, consult the training calendar.

How do I register for training?
Training is open to Genetec partners and customers. To inquire about attending a public training session, please consult our training calendar, and click ‘Request Info’ beside any open session. A member of our training team will contact you to provide the registration form, course outlines and additional information. For online upgrade courses, private or custom training, or any other training question, please contact [email protected].

What kinds of training courses do you offer?
Please consult our Training Courses page for a list of all courses offered.

Where are public training sessions offered?
Public training courses are held monthly at Genetec headquarters in Montreal and frequently in other international cities, including: Chicago (IL), Dallas (TX), Irvine (CA), Moonachie (NJ), Mexico City (MX), Paris (France), and Reading (UK). For a full listing our dates and locations, please consult the Training Calendar page.

What should I bring to a public training session?
All participants are responsible for bringing their own laptops (minimum computer requirements below) with the software pre-installed before the beginning of class. A download link for the software will be sent to participants by email one week before the beginning of their training session. Training materials and lunch will be provided.

HardwareOperating System
Intel Core i5 processor Microsoft® Windows 10 Pro/Enterprise
2 GB of RAM Microsoft® Windows 8/8.1 Pro/Enterprise
80 GB hard drive for OS and Security Center applications Microsoft® Windows 7 Pro/Enterprise/Ultimate SP1
256 MB PCI-Express x16 video card Microsoft® Windows Server® 2008 SP2/R2
1280 x 1024 or higher screen resolution Microsoft® Windows Server® 2012
100/1000 Mbps Ethernet Network Interface Card Microsoft® Windows Server® 2012 R2
(Optional) Virtualization VMware ESX / ESXi 4.x-5.x (client)

The public training session I am trying to register for is full. What should I do?
Training registrations are processed on a first-come-first-served basis and our sessions can fill quickly from one day to the next. If the session you are requesting is full, we can add your name to the waiting list by contacting [email protected], and you will be notified once a place becomes available. In the meantime, we strongly suggest selecting a secondary date that we can register you or your participant for.

What are the start and end times for public trainings?
All public trainings run from 9 am – 5 pm with a break for lunch and two 15 minute breaks throughout the day.

Do you offer private/on-site training sessions?
We do offer on-site training. The client will need to supply the training facility and have the necessary equipment to conduct a training (i.e. computers, high-speed internet connectivity, projection screen, etc.). A private training can have up to 10 participants in the training session.

Do you offer online instructor-led training to private groups?
We do offer private online training. Online sessions can last up to 6 hours with a maximum of 25 participants logged in at any given time. Please note that we do not offer our certification courses through online sessions, but we can deliver a customized training that includes modules from our certification courses.

Do I pay before or after training and what payment options do I have?
Payment must accompany the registration form and be processed before training takes place. We accept: Visa, MasterCard, Check and Bank Wire Transfer.

If your company has pre-established payment terms with Genetec, you may submit a copy of your PO with your registration form. If your company is enrolled in the Channel Partner Co-Op Plan, you may be eligible to use your Training Co-Op Funds. For inquiries on whether you are eligible to pay with PO or Co-Op funds, or to obtain your Training Co-Op fund balance please contact [email protected].

Is there a deadline to submit my registration form?
The deadline to submit registrations for a public training session is normally 2 weeks before the beginning of the training session.

What if I need to cancel my training or make a change to a participant?
Genetec training fees are non-refundable, however any cancellation up to 2 weeks prior to the beginning of the course will entitle the participant to a 100% credit towards a future training session. Any rescheduling or cancellation within 2 weeks prior to the training will be subject to an administration fee. Substitutions of participants are accepted without any additional charges. Any cancellation must be confirmed by e-mail.

What are the benefits of technical certification?
Technical certification equips your technical staff with a wide range of knowledge and tools to effectively deploy, configure and maintain Genetec™ IP Security systems. Online recertification options are available for those who wish to stay current on the continually evolving technology.

Technical certification also enables direct phone and online chat support for customers covered by Genetec™ Advantage.

When do I receive my certification number?
Once you have submitted your registration form and payment for an upcoming training session, a certification number will be generated and made available in your GTAP profile. If you do not have a GTAP profile, one will be created for you upon registration. Your certification number will grant you access to GTAC technical phone support (for systems with covered by Genetec™ Advantage) until the certification training is successfully completed.

What is the difference between a course certificate and a certification ID?
A certificate is granted upon successful completion of one of our technical training courses. A certification ID is a number that is unique to each participant, representing their training profile history and is required to gain access to direct phone support. A certification ID is considered ‘active’ if a participant is registered for an upcoming certification course, or if they have valid course certificates in their profile from the last 18 months.

How long is my certification valid?
All technical certification courses are valid for 18 months from the time you successfully complete the course. The expiration of your Training ID can be extended by taking any one of our classroom certification trainings or an online upgrade training for minor product updates (e.g. 5.1 to 5.2). Reminders of ID expiration will be sent 90 days, 60 days, 30 days and 15 days prior to expiration. You can also verify your expiration date through the GTAP portal under Technical Assistance > Training > My Certifications.

What happens if I don’t pass my certification exam?
All participants are given 2 attempts at our certification and recertification exams. If the participant fails both attempts, they may purchase additional retake exams, or explore refresher training options.

My certification is expired, what should I do?
If your certification has expired, you may be eligible for online recertification training. Please note that online recertification training is only available for minor software releases (i.e. 5.0 to 5.4) and not for major releases (i.e. 4.x to 5.x), which may require additional classroom training. Once the completed registration form and payment have been submitted, your certification ID will be temporarily re-activated and you will have access to phone and chat support until the deadline indicated by the training department. Upon successful completion of the exam, your certification ID expiration will be extended for 18 months and your certificate will be available on the GTAP portal. For more information or to sign up for online recertification training, please send an email to [email protected].

How much time should I allocate to complete my recertification?
We recommend allocating half a day to complete the recertification process. Once the registration form and payment are received, participants will receive an email with links to training videos, documentation and the recertification exam. This is an entirely self-paced training that can be completed at the participant’s leisure.

I just received a certification ID card. What is this?
Certification ID cards are sent out quarterly to new participants who have registered for one of our certification trainings. It serves as a convenient reminder of one’s certification ID number, in case it is ever needed to access phone support. Please note the validity of the ID depends on the training history of the participant. The card contains your name, your certification ID number as well as contact information for the Genetec™ Technical Assistance Center (GTAC).