Corporate headquarters
Genetec Inc.
2280 Alfred-Nobel Blvd.
Montreal, Quebec, Canada
H4S 2A4
Toll Free: 1.866.684.8006
Canada & USA: +1 514.332.4000
If you are experiencing an outage with one of our Cloud products, please fill out this form so that we can investigate the issue.
Genetec Certified Professionals have access to phone support from the Genetec Technical Assistance Center:
Americas
Monday to Friday 8:00am - 8:00pm EST (GMT-5)
Toll: +1 514 856 7100
Toll free: 1 866 338 2988 (Canada & USA)
Toll free: +52 (55) 4170 3538 (Mexico)1
1Spanish support available from 9:00am - 5:00pm EST (GMT-5)
Europe & Middle East
Monday to Friday 8:00am - 8:00pm CET (GMT+1)
Toll: +33 1 44 69 35 73
Toll free*:
* An international calling fee might be incurred if the call is placed from a cellphone/mobile line. Please consult your service provider to validate if this fee will apply.
For emergencies outside of the above hours, users can access the GTAC Crisis Response Center for critical situations or cybersecurity incidents.
Communicate with us securely
If you’re communicating with us by email, please download our PKI certificates to ensure secure communications.
Genetec PKI will allow you to communicate with us using S/MIME to ensure the integrity of emails we send you (email signature) and protecting the content of emails you send us (end-to-end encryption). You can install the certificates on your workstation for your own use, or deploy them across your domain. Should you require assistance, please speak to your IT administrator.
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Global Offices
Asia Pacific
Genetec Asia Pacific
230 Victoria Street
#07-08/09
Bugis Junction Towers
Singapore 188024
+65 6334 7585
Brazil
Genetec Brazil
Avenida Paulista,
2439 cj. 92 – 9º andar
Edificio Eloy Chaves
CEP: 01.311-936 – Bela Vista
São Paulo – SP
+ 55 11 3504 9450
Downtown Montreal
Genetec Montréal centre-ville
630, Sherbrooke Street West
Suite 1000
Montreal, Québec Canada
H3A 1E4
Dubai
Genetec Middle East and Africa
Dubai Airport Free Zone
West Wing 5, Block A, Office 401
Dubai, United Arab Emirates
+971 4 2555 150
Europe
Genetec Europe
6 Rue Daru
75008 Paris
France
+33 (0) 1 44 69 59 00
Germany
Genetec Germany
Exupéry 10 Business Center GmbH
60549 Frankfurt am Main
Germany
+49 695 06028 255
India
Genetec India
91springboard, 3rd floor, Cabin 3.6,
#175 & #176, Dollars Colony, Phase 4,
JP Nagar, Bannerghatta Main Road,
Bengaluru, Karnataka 560076,
India
Japan
Genetec Japan
SKI Nishi Shinjuku Building 7F
3-1-2 Nishi Shinjuku
Shinjuku-ku
Tokyo 160-0023
Japan
+81 3-4520-5707
Mexico
Genetec Mexico
Oxford 30
Juarez, Cuauhtemoc
06600 Mexico City
Mexico
+52 (55) 8880 6587
City of Québec
Genetec Québec
305 boulevard Charest E.
Suite 301
Québec, QC G1K 3H3
Sherbrooke City
Genetec Sherbrooke
268 rue Aberdeen, 4th floor
Sherbrooke, Quebec, Canada
J1H 1W5
Spain
Genetec Spain
Calle Velazquez 157
Business Center Ibercenter
Madrid 28002
Spain
+34 (0)91 52 45 770
United Kingdom
Genetec UK
90 Basinghall St
4th & 5th floor
London, EC2V 5AY
England
+44 20 3795 5718
United States
Genetec Training Center
300 Harmon Meadow Blvd
Suite # 407
Secaucus, NJ 07094