Protect your investment. Get extended coverage. Genetec has customized service agreements to make sure your technical support needs are fully covered. Our various levels of Software Maintenance Agreements (SMA) and extended hardware warranties guarantee that every customer using any of our IP security solutions receives the optimal customer service level as per their specific requirements.
From basic packages to comprehensive support, our SMAs and extended hardware warranties are designed to help you resolve technical issues quickly and conveniently. The Genetec Technical Assistance Center (GTAC) will be there to support you through installations, maintenance, general use and everyday inquiries on our license plate recognition, video surveillance and access control solutions. All extended hardware warranties and SMAs are available, based on your preference, with coverage ranging from one to three or five years respectively. Genetec customer service lets you enjoy the simplicity of single-point accountability and expertise, designed to meet your needs.
Keep Yourself Fully Covered with Extended Hardware Warranties
|Extended Warranty with Return and Repair Coverage||Extended Warranty with Advanced Replacement|
|GTAC hours||GTAC standard hours*||GTAC standard hours*|
|After hour support|
|Full access to GTAP||✓||✓|
In Warranty Repairs
|Product return and repair||✓|
|Advanced replacement of defective product||Included within 90 days of product purchase||✓|
Product Software Updates / Upgrades
|Product software updates /upgrades||✓||✓|
* GTAC standard support hours are from Monday through Friday, 8 am to 8 pm Eastern Time.