Canary Wharf is one of the busiest business and financial districts in London, England. Its team upgraded its security system to Genetec Security Center, unifying IP video surveillance, access control and automatic license plate recognition under one platform.

The company

Canary Wharf is one the busiest business and financial districts in London, England. It offers over 14 million square feet of office and retail space on 97 acres, and welcomes over 140,000 people daily. Many major banks, professional services firms and media organizations, including Barclays, Credit Suisse, HSBC, J.P. Morgan have their global or European headquarters within the bustling district. Canary Wharf Group, a fully integrated property development and management company, caters to every aspect of the district’s high-quality needs, including security.

The challenge

Canary Wharf had been running an old analog DVR-based video system, which was unreliable, difficult to scale, and lacked flexibility. Their team was ready to move to IP and wanted a system that could be used with many different technologies, and accommodate standard IT practices.

According to Mike Walker, Security Technology Manager at Canary Wharf Management Ltd., “Our job is to ensure it’s always business as usual. We’re managing a mini city, and we want people to feel comfortable and secure without being invasive. It’s all about finding that balance.”

“Why have separate systems when you can have it all in one? All of the information we need is available from one central platform.”


Bernadette Bashford-Payne, Estate Control Center Manager, Canary Wharf


Canary Wharf has implemented the IP video surveillance, access control and ALPR system within the Security Center, unified platform. Operators work from a map of the district to easily respond to alarms, pull up cameras, lock and unlock doors, and track suspects. Canary Wharf actively works with the police and credits the unified security platform with streamlining communication with government agencies.

Canary Wharf is also using the unified platform for operational benefits. From a business standpoint, Security Center is helping to retain and attract their many prestigious clients. “When we bring potential clients through our control room, the system provides the wow factor that helps us sell our business district. This system helps us convince our clients how secure they will be here, and how efficient our security team is,” said Mike Walker.

The Solution

Unified Security View

The team at Canary Wharf manages all security systems from the unified platform, and quickly responds to events from a map-layout of the business district.

Secure Collaboration

High-ranking security team members can remotely access or securely share video with authorities using highly-secured encryptions and other security tokens.

Vehicle Tracking Made Easy

The team tracks vehicles within the business district by using the AutoVu automatic license plate recognition system which automatically notifies police of hotlist hits.

Operational Improvements

Retrieving video archives to review how events were handled helps management and other agencies improve response processes.

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