Invest in your system

Genetec™ Advantage unlocks services and benefits that allow your organization to be the first to profit from our innovation and expertise. When you choose to purchase Genetec Advantage, you can be confident that you will be able to access everything you need to fully capitalize on your security investment throughout the lifetime of your product.

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Overview

Genetec Advantage

Genetec Advantage provides you with the latest major and minor software releases, giving you access to the cutting-edge possibilities of your product.

You also benefit from our comprehensive service level commitments, live collaborative transfers to specialist support technicians, and advanced troubleshooting techniques. In addition to being able to schedule one-on-one technical consultations, you also receive complimentary Stratocast™ camera connections and Cloud Archives.

Genetec Advantage highlights

  • Unlimited real-time* chat and phone support, advanced troubleshooting including collaborative support
  • Software updates, hotfixes, major and minor releases
  • Committed rapid response and follow-up on all support channels and fast resolution times
  • System Availability Monitor for all systems
  • Options for 24/7 coverage and/or dedicated account support

* Real-time customer interactions require a valid technical certification

Read more about Genetec Advantage

7 reasons to choose Genetec Advantage

  • Reap the benefits of expert support
    Genetec Advantage customers benefit from our comprehensive service level commitments, live collaborative transfers to specialist support technicians, and advanced troubleshooting techniques, resulting in less time and money spent on maintaining your system. Learn more about the Genetec portal.
  • Always access our latest innovations
    To keep your system at peak performance and ensure continuous access to new functionality and hardware integrations, Genetec Advantage gives you access to major and minor releases as well as all software updates as soon as they become available. Find out about the latest Security Center enhancements.
  • Proactive maintenance of your system with technical consultations
    Up to 40 hours of one-on-one technical consultation with Genetec experts who can proactively advise you on system improvements, phased growth, and best practices. Learn more about our professional services.
  • Ensure the ongoing health of your platform
    Leverage the System Availability Monitor feature to get a centralized view of the overall performance of your system and to quickly identify and resolve health issues while monitoring real-time statistics.
  • Opt for more dedicated resources
    Based on your security needs, you can choose to add additional premium support services, including 24/7 and dedicated account support. With Genetec Advantage, you also have access to Genetec professional services, including Project Managers and Field Engineers.
  • Expand your storage in the cloud, risk-free
    Expand your storage without the need for additional on-site server investments using our hybrid cloud services. Receive up to 100 terabytes of Genetec™ Cloud Archives as part of this comprehensive package.
  • Easily add cameras with Stratocast camera connections
    Quickly add more cameras to your system or facilitate remote camera installations with Stratocast. Receive up to 100 Stratocast camera connections to easily grow your system at your own pace.