Get more from your security investment
Genetec Advantage™ is a comprehensive software maintenance package that progressively grows the value of your security system and allows you to focus on your operations.
Program benefits
Additional benefits*
Additional benefits*
Get all the details in our brochure
How you get more
Genetec Advantage
Buying one of our products? Great! Have a look at what is included with Genetec Assurance, your out of the box support and services package. If you want to get more, check out the benefits of Genetec Advantage below.
| Genetec Assurance | Genetec Advantage | |
|---|---|---|
| Cost | Included | Based on deployment scale |
| Duration | Until version end-of-life | 1-5 years |
| Online self-help tools | | |
| Online support case management | | |
| General technical assistance | | |
| Real-time support | Deployment assistance for the first 90 days | |
| Advanced troubleshooting | Deployment assistance for the first 90 days | |
| Collaborative support model* | | |
| Comprehensive service levels | | |
| Software warranty updates | Available within the first year of release | |
| Software releases and hotfixes | | |
| System availability monitor | | |
| Optional advanced support | 24/7 Support**/Client Care** | |
| Access to Professional Services | Field Engineering**/Deployment Project Management** Up to: 40 hours technical consultation included |
|
| Enhanced features | Up to: 100 TB of Cloud Archives** 100 Stratocast™ camera connections** |
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| * Knowledgeable interactive transfers from front-line technicians to product support specialists as needed to streamline case resolution. ** Optional with Genetec™ Advantage. |
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To purchase Genetec Advantage, please contact your system integrator