Genetec Technical Assistance Center
Got questions? You've come to the right place. Customers worldwide choose Genetec for more than just our great products. We are committed to total customer care and have numerous resources at the disposal of all Genetec customers. When you choose Genetec, you can trust that our team of highly dedicated support professionals will be there to help you every step of the way.
The Genetec Technical Assistance Center (GTAC) is equipped with state-of-the-art voice-over-IP call center technology and an award-winning web portal in order to offer customers everywhere the best support experience in the shortest time possible. Whether you require assistance regarding system functionality, maintenance or upgrades, Genetec's Technical Assistance Center will provide you with the answers you need.
As an extension to Genetec's Technical Assistance Center (GTAC), Genetec's Technical Assistance Portal (GTAP) was developed for you to find valuable support information on your own time. The GTAP is a secured area where customers can peruse an extensive knowledge base and product documentations, obtain software downloads, contribute to a customer forum or open a support ticket for further assistance.
Access to the GTAP is FREE for all of Genetec Customers and Partners. Sign up now and uncover an array of technical support resources that will help you install, maintain and use all of Genetec's innovative security solutions.
Contact the Genetec Technical Assistance Center
Genetec Certified Professionals have access to phone support from the Genetec Technical Assistance Center:
Monday to Friday 8:00am - 8:00pm EST (GMT-5)
Toll: +1 514 856 7100
Toll free: 1 866 338 2988 (Canada & USA)
Toll free: +52 (55) 4170 3538 (Mexico)1
1Spanish support available from 9:00am - 5:00pm EST (GMT-5)
Europe & Middle East
Monday to Friday 8:00am - 8:00pm CET (GMT+1)
Toll: +33 1 44 69 35 73
* An international calling fee might be incurred if the call is placed from a cellphone/mobile line. Please consult your service provider to validate if this fee will apply.
For emergencies outside of the above hours, users can access the GTAC Crisis Response Center for critical situations or cybersecurity incidents.
GTAC Crisis Response Request