Building a unified and secure hospital experience

The company

Health City Cayman Islands (HCCI) is known for delivering affordable, high-quality medical care with excellent clinical outcomes. Situated on Grand Cayman, one of the Caribbean’s safest islands, HCCI serves patients from the Caribbean, Latin America, the United States, and Canada. The hospital has established itself as the regional benchmark for innovative care, with a strong emphasis on patient safety and well-being.

The challenge

Health City needed to manage the movement of hundreds of doctors, nurses, and patients between their two main hospitals — East End and Camana Bay — without compromising the patient experience or disrupting clinical operations. Previous access control systems lacked the flexibility to accommodate frequent staff transfers and did not integrate directly with the hospital information system. This resulted in delays and duplicate records, making it difficult to track people across both hospitals.

The solution

A unified hospital security view

Cameras and access readers are all connected within Security Center. Operators can easily monitor movements and situations in real-time, receiving automatic system alerts for unusual events.

Streamlined patient experience

Patients receive a secure email with a QR code that grants them access to designated hospital areas. Once discharged, their access is automatically revoked, so security is always upheld.

Map-based incident response

Using Plan Manager, operators can access a door or room directly from the hospital floor plan. This enhances incident response, allowing them to quickly review video without losing valuable time.

Real-time operational insights

Implementing the Genetec platform has transformed the hospital’s daily operations. Staff can now monitor patient flow, optimize internal staff routes, and respond promptly to any incident.