Simplify quoting, selling, and support
Learn how to increase your revenue
Support that goes above and beyond
That's Genetec Advantage
Genetec™ Advantage is a comprehensive maintenance product that helps increase your revenue, reduces your workload, and boosts customer satisfaction. Our experts work by your side to alleviate any issues and keep systems cybersecure and up to date with new releases.
Genetec Advantage is added to all new Security Center systems for the first year to ensure proper deployment and maintenance. After that, customers can get a one to five-year subscription.
The training course is available in English only.
Perks of going premium
Increase revenue
Get expert help
Keep systems secure
Reduce workloads
Selling add-ons and new systems is now easier than ever with our simplified quoting and 3-step guided selling process. Simply choose your security package, the number of connections, and the terms of your Advantage contract. The first year subscription of Genetec Advantage is automatically added to quotes to streamline the purchasing experience.
Now, you do not have to figure out extra costs or prorate add-on coverage. Your team can spend less time on administrative tasks and get a more predictable cost structure for future renewals.
The added-value perks in Genetec Advantage encourage longer-term subscription renewals. This means you can generate more recurring revenue for your business.
With a Genetec Advantage subscription, you'll get software updates, priority phone, and chat support, plus a variety of other tools. You can easily optimize the maintenance and health of your customers' security systems with experts by your side.
Whether you're managing complex installations or those that require zero downtime, you can rely on the support and assistance you want when you need it the most.
Cybersecurity threats are evolving quickly, and having the best cyber defenses in place is crucial to mitigate risks. With Genetec Advantage, you’ll get access to outcome-focused meetings with the Genetec Professional Services included within your package.
Regular meetings allow you to plan ahead of time, ensure the best cybersecurity strategy is in place, and identify new opportunities to improve your customer's security installation. Check-ins can have goals like complete system health checks, cyber security audits, upgrade planning, or remote upgrade assistance.
It can be difficult to monitor the health of numerous customers systems. Having access to built-in health monitoring tools like the System Availability Monitor makes this process easier for your team.
Whether onsite or remote, your team can get a quick overview of each customer's installation by using an easy-to-understand health dashboard, viewing real-time statistics on device uptime and downtime, and quickly determining which devices require maintenance. With this information, you can increase efficiency by better allocating resources and streamlining maintenance tasks.
Deliver more value to your customers
Within Genetec Advantage, your customers can access added-value perks that complement your offering and reduce your teams’ workload. Here’s what’s new:
Genetec University
The Advantage specialized experience provides customers with basic operator training courses for Security Desk, helping them automate the onboarding and training of their operations.
Operator chat assistance
Customers can use the operator chat embedded with the LMS to get basic assistance and answers to quick “how to” questions surrounding Security Desk. This chat does not require certification and will provide direct access to the Genetec Support Team.
Technical certification training
Customers will gain a voucher for a complete Technical certification training specific to end users, allowing a power user or IT Admin to receive training and be certified to access Genetec support by priority phone and chat support and GTAP. This will ensure a 3-way collaboration between the integrator, the customer, and Genetec to speed up the issue resolution process.
Latest news about your Genetec Advantage program
Stay up-to-date on the latest announcements regarding your Genetec Advantage program.
Changes regarding software license connections and contracts
1. Advantage auto activates 90-days after license creation
Invoicing
- License and Advantage for new systems and add-ons will continue to be invoiced upon license fulfillment.
Advantage effective date
- The Advantage contract will be effective upon license activation or 90 days after license creation, whichever occurs first.
Effective Date: 1st February 2024
2. 2 and 4-year Advantage term
- 2- and 4- year Advantage terms will be made available when needed for new systems and renewals.
- Portal will support 1,3 and 5 year Advantage contract terms, for other terms, please contact your Genetec Channel Sales Specialist.
- For add-ons on 2- and 4-year Advantage contracts, this can be done directly on the portal.
Effective Date: 1st February 2024
3. Add-on proration
- Proration on add-ons will be calculated based on the number of days left in your original contract term.
- Advantage for add-on licenses is charged based off the price of the original contract term value. For example, if a 5-year Advantage was bought as the original contract term, add-ons will be prorated based off the 5-year price.
- If you are experiencing issues with your add-on quote, please reach out to your Genetec Channel Sales Representative.
Effective date: This change is already in effect. Modifications to quote layout is being done to provide better clarity, this update will apply from 1st March 2024.
Questions?
Should you have any questions or concerns, please contact us at [email protected]. We are always here to help!
Get up to speed with Genetec Advantage
Sign up for training or access the brochure to learn more.