Genetec Subprocessors
This page identifies the list of third parties that assist Genetec in the provision of certain services or functions and which, as part of their responsibilities, may collect, access, store or otherwise process customer data (including personal data).
May 2, 2023
This page identifies the list of third parties that assist Genetec in the provision of certain services or functions and which, as part of their responsibilities, may collect, access, store or otherwise process customer data (including personal data). These subprocessors are permitted to process data only to deliver the services that Genetec has retained them to provide, in a manner outlined in our privacy policy (available at www.genetec.com/legal/privacy).
Cloud Services
AutoVu Cloudrunner™
Deployment environment: United States Government Cloud
| Subprocessor | Purpose | Data Location |
|---|---|---|
| Catamorphic Co. (LaunchDarkly) | feature management service used to enable/disable product functionality |
United States |
| Cloudflare, Inc. | content distribution, security, abuse prevention for web traffic |
data traffic is automatically routed to the nearest Cloudflare data center based on customer location. Refer to www.cloudflare.com/network for the list of available datacenter locations. |
| Elastic Email Inc. | email service provider, provides scalable Application Programming Interface (API) used to send email notifications to end users |
United States |
| Microsoft Corporation | Microsoft’s Azure cloud computing platform provides a range of cloud services, including data hosting, data analytics, and data storage |
United States |
Curb Sense™
Deployment environment: Global
| Subprocessor | Purpose | Data Location |
|---|---|---|
| Catamorphic Co. (LaunchDarkly) | feature management service used to enable/disable product functionality |
United States |
| Cloudflare, Inc. | content distribution, security, abuse prevention for web traffic | data traffic is automatically routed to the nearest Cloudflare data center based on customer location. Refer to www.cloudflare.com/network for the list of available datacenter locations. |
| Elastic Email Inc. | email service provider, provides scalable Application Programming Interface (API) used to send email notifications to end users |
United States |
| Google LLC (Firebase) | provides mobile push notifications | data traffic is automatically routed to the nearest Google data center based on customer location. Refer to www.google.com/about/ datacenters/locations/ for the list of available datacenter locations. |
| Microsoft Corporation | Microsoft’s Azure cloud computing platform provides a range of cloud services, including data hosting, data analytics, and data storage |
United States, France, Netherlands |
Genetec Clearance™
Deployment environment: Europe
| Subprocessor | Purpose | Data Location |
|---|---|---|
| Microsoft Corporation | Microsoft’s Azure cloud computing platform provides a range of cloud services, including data hosting, data analytics, and data storage |
Netherlands, Ireland |
| MongoDB Inc. | cloud services for data storage |
Netherlands, Ireland |
| Twilio Inc. (SendGrid) | email service provider, provides scalable Application Programming Interface (API) used to send email notifications to end users |
United States |
Deployment environment: United States
| Subprocessor | Purpose | Data Location |
|---|---|---|
| Cloudflare, Inc. | content distribution, security, abuse prevention for web traffic | data traffic is automatically routed to the nearest Cloudflare data center based on customer location. Refer to www.cloudflare.com/network for the list of available datacenter locations. |
| Microsoft Corporation | Microsoft’s Azure cloud computing platform provides a range of cloud services, including data hosting, data analytics, and data storage |
United States |
| MongoDB Inc. | cloud services for data storage |
United States |
| Twilio Inc. (SendGrid) | email service provider, provides scalable Application Programming Interface (API) used to send email notifications to end users |
United States |
Deployment environment: United States Government Cloud
| Subprocessor | Purpose | Data Location |
|---|---|---|
| Cloudflare, Inc. | content distribution, security, abuse prevention for web traffic | data traffic is automatically routed to the nearest Cloudflare data center based on customer location. Refer to www.cloudflare.com/network for the list of available datacenter locations. |
| Microsoft Corporation | Microsoft’s Azure cloud computing platform provides a range of cloud services, including data hosting, data analytics, and data storage |
United States |
| MongoDB Inc. | cloud services for data storage |
United States |
| Twilio Inc. (SendGrid) | email service provider, provides scalable Application Programming Interface (API) used to send email notifications to end users |
United States |
Deployment environment: Canada
| Subprocessor | Purpose | Data Location |
|---|---|---|
| Cloudflare, Inc. | content distribution, security, abuse prevention for web traffic | data traffic is automatically routed to the nearest Cloudflare data center based on customer location. Refer to www.cloudflare.com/network for the list of available datacenter locations. |
| Microsoft Corporation | Microsoft’s Azure cloud computing platform provides a range of cloud services, including data hosting, data analytics, and data storage |
Canada |
| MongoDB Inc. |
cloud services for data storage |
Canada |
| Twilio Inc. (SendGrid) | email service provider, provides scalable Application Programming Interface (API) used to send email notifications to end users |
United States |
Deployment environment: Australia
| Subprocessor | Purpose | Data Location |
|---|---|---|
| Cloudflare, Inc. | content distribution, security, abuse prevention for web traffic | data traffic is automatically routed to the nearest Cloudflare data center based on customer location. Refer to www.cloudflare.com/network for the list of available datacenter locations. |
| Microsoft Corporation | Microsoft’s Azure cloud computing platform provides a range of cloud services, including data hosting, data analytics, and data storage |
Australia |
| MongoDB Inc. | cloud services for data storage |
Australia |
| Twilio Inc. (SendGrid) | email service provider, provides scalable Application Programming Interface (API) used to send email notifications to end users | United States |
Genetec ClearID™
Deployment environment: Global
| Subprocessor | Purpose | Data Location |
|---|---|---|
| Cloudflare, Inc. | content distribution, security, abuse prevention for web traffic | data traffic is automatically routed to the nearest Cloudflare data center based on customer location. Refer to www.cloudflare.com/network for the list of available datacenter locations. |
| Elasticsearch B.V. | cloud services for data storage |
United States |
| Microsoft Corporation | Microsoft’s Azure cloud computing platform provides a range of cloud services, including data hosting, data analytics, and data storage |
United States, Canada, Netherlands, Ireland, Australia, Hong Kong, Singapore |
| MongoDB Inc. | cloud services for data storage |
United States |
| Twilio Inc. | communications (SMS) technology provider |
United States |
| Mailgun | email service provider, provides scalable API (Application Programming Interface) used to send email notifications to end users |
United States |
Deployment environment: Europe
| Subprocessor | Purpose | Data Location |
|---|---|---|
| Cloudflare, Inc. | content distribution, security, abuse prevention for web traffic | data traffic is automatically routed to the nearest Cloudflare data center based on customer location. Refer to www.cloudflare.com/network for the list of available datacenter locations. |
| Elasticsearch B.V. | cloud services for data storage |
Netherlands, Ireland |
| Microsoft Corporation | Microsoft’s Azure cloud computing platform provides a range of cloud services, including data hosting, data analytics, and data storage |
Netherlands, Ireland |
| MongoDB Inc. | cloud services for data storage |
Netherlands, Ireland |
| Twilio Inc. | communications (SMS) technology provider |
Ireland |
| Mailgun | email service provider, provides scalable API (Application Programming Interface) used to send email notifications to end users | Germany |
Genetec™ Security Center (Hosted)
Deployment environment: APAC
| Subprocessor | Purpose | Data Location |
|---|---|---|
| Elastic Email Inc. |
email service provider, provides scalable Application Programming Interface (API) used to send email notifications |
France, United States, Canada |
| Microsoft Corporation | Microsoft’s Azure cloud computing platform provides a range of cloud services, including data hosting, data analytics, and data storage |
Australia, Hong Kong, India, Japan, Singapore, South Korea |
| Splunk Inc. | Splunk is used for monitoring and to gather infrastructure status data. It indexes and correlates information. It allows us to generate alerts and reports |
Canada |
Deployment environment: Europe
| Subprocessor | Purpose | Data Location |
|---|---|---|
| Elastic Email Inc. | email service provider, provides scalable Application Programming Interface (API) used to send email notifications |
France, United States, Canada |
| Microsoft Corporation | Microsoft’s Azure cloud computing platform provides a range of cloud services, including data hosting, data analytics, and data storage |
France, Ireland, Netherlands, United Kingdom |
| Splunk Inc. | Splunk is used for monitoring and to gather infrastructure status data. It indexes and correlates information. It allows us to generate alerts and reports |
Canada |
Deployment environment: United States
| Subprocessor | Purpose | Data Location |
|---|---|---|
| Elastic Email Inc. | email service provider, provides scalable Application Programming Interface (API) used to send email notifications |
France, United States, Canada |
| Microsoft Corporation | Microsoft’s Azure cloud computing platform provides a range of cloud services, including data hosting, data analytics, and data storage |
United States |
| Splunk Inc. | Splunk is used for monitoring and to gather infrastructure status data. It indexes and correlates information. It allows us to generate alerts and reports |
Canada |
Deployment environment: United States Government Cloud
| Subprocessor | Purpose | Data Location |
|---|---|---|
| Elastic Email Inc. | email service provider, provides scalable Application Programming Interface (API) used to send email notifications |
France, United States, Canada |
| Microsoft Corporation | Microsoft’s Azure cloud computing platform provides a range of cloud services, including data hosting, data analytics, and data storage |
United States |
| Splunk Inc. | Splunk is used for monitoring and to gather infrastructure status data. It indexes and correlates information. It allows us to generate alerts and reports |
Canada |
Deployment environment: Canada
| Subprocessor | Purpose | Data Location |
|---|---|---|
| Elastic Email Inc. | email service provider, provides scalable Application Programming Interface (API) used to send email notifications |
France, United States, Canada |
| Microsoft Corporation |
Microsoft’s Azure cloud computing platform provides a range of cloud services, including data hosting, data analytics, and data storage |
Canada |
| Splunk Inc. |
Splunk is used for monitoring and to gather infrastructure status data. It indexes and correlates information. It allows us to generate alerts and reports |
Canada |
Stratocast™
Deployment environment: Global
| Subprocessor | Purpose | Data Location |
|---|---|---|
| Atlassian, Inc. (Status Page) | provides product status reports via email, SMS or RSS feed |
United States, Germany, Ireland, Singapore, Australia |
| Google LLC (Firebase) | provides mobile push notifications | data traffic is automatically routed to the nearest Google data center based on customer location. Refer to www.google.com/about/ datacenters/locations/ for the list of available datacenter locations. |
Deployment environment: Europe
| Subprocessor | Purpose | Data Location |
|---|---|---|
| Atlassian, Inc. (Status Page) | provides product status reports via email, SMS or RSS feed |
United States, Germany, Ireland, Singapore, Australia |
| Elasticsearch B.V. | cloud services for data storage |
Netherlands, Ireland |
| Google LLC (Firebase) | provides mobile push notifications | data traffic is automatically routed to the nearest Google data center based on customer location. Refer to www.google.com/about/ datacenters/locations/ for the list of available datacenter locations. |
| Microsoft Corporation |
Microsoft’s Azure cloud computing platform provides a range of cloud services, including data hosting, data analytics, and data storage |
Netherlands, Ireland |
| Sand Dune Mail Ltd (SMTP2GO) | email service provider |
Netherlands |
Deployment environment: United States
| Subprocessor | Purpose | Data Location |
|---|---|---|
| Atlassian, Inc. (Status Page) | provides product status reports via email, SMS or RSS feed |
United States, Germany, Ireland, Singapore, Australia |
| Elasticsearch B.V. | cloud services for data storage |
United States |
| Google LLC (Firebase) | provides mobile push notifications | data traffic is automatically routed to the nearest Google data center based on customer location. Refer to www.google.com/about/ datacenters/locations/ for the list of available datacenter locations. |
| Microsoft Corporation |
Microsoft’s Azure cloud computing platform provides a range of cloud services, including data hosting, data analytics, and data storage |
United States |
| Sand Dune Mail Ltd (SMTP2GO) | email service provider |
United States |
Deployment environment: Canada
| Subprocessor | Purpose | Data Location |
|---|---|---|
| Atlassian, Inc. (Status Page) | provides product status reports via email, SMS or RSS feed |
United States, Germany, Ireland, Singapore, Australia |
| Elasticsearch B.V. | cloud services for data storage |
Canada |
| Google LLC (Firebase) | provides mobile push notifications | data traffic is automatically routed to the nearest Google data center based on customer location. Refer to www.google.com/about/ datacenters/locations/ for the list of available datacenter locations. |
| Microsoft Corporation |
Microsoft’s Azure cloud computing platform provides a range of cloud services, including data hosting, data analytics, and data storage |
Canada |
Deployment environment: South America
| Subprocessor | Purpose | Data Location |
|---|---|---|
| Atlassian, Inc. (Status Page) | provides product status reports via email, SMS or RSS feed |
United States, Germany, Ireland, Singapore, Australia |
| Elasticsearch B.V. | cloud services for data storage |
Brazil |
| Google LLC (Firebase) | provides mobile push notifications | data traffic is automatically routed to the nearest Google data center based on customer location. Refer to www.google.com/about/ datacenters/locations/ for the list of available datacenter locations. |
| Microsoft Corporation |
Microsoft’s Azure cloud computing platform provides a range of cloud services, including data hosting, data analytics, and data storage |
Brazil |
Deployment environment: Australia
| Subprocessor | Purpose | Data Location |
|---|---|---|
| Atlassian, Inc. (Status Page) | provides product status reports via email, SMS or RSS feed |
United States, Germany, Ireland, Singapore, Australia |
| Elasticsearch B.V. | cloud services for data storage |
Australia |
| Google LLC (Firebase) | provides mobile push notifications | data traffic is automatically routed to the nearest Google data center based on customer location. Refer to www.google.com/about/ datacenters/locations/ for the list of available datacenter locations. |
| Microsoft Corporation |
Microsoft’s Azure cloud computing platform provides a range of cloud services, including data hosting, data analytics, and data storage |
Australia |
Deployment environment: Asia
| Subprocessor | Purpose | Data Location |
|---|---|---|
| Atlassian, Inc. (Status Page) | provides product status reports via email, SMS or RSS feed |
United States, Germany, Ireland, Singapore, Australia |
| Elasticsearch B.V. | cloud services for data storage |
Japan |
| Google LLC (Firebase) | provides mobile push notifications | data traffic is automatically routed to the nearest Google data center based on customer location. Refer to www.google.com/about/ datacenters/locations/ for the list of available datacenter locations. |
| Microsoft Corporation |
Microsoft’s Azure cloud computing platform provides a range of cloud services, including data hosting, data analytics, and data storage |
Japan |
Other services and functions
Professional services
| Subprocessor | Purpose | Data Location |
|---|---|---|
| Microsoft Corporation | cloud storage and productivity tools | United States, France, Canada, Brazil Australia, Japan |
Support
| Subprocessor | Purpose | Data Location |
|---|---|---|
| BeyondTrust Corporation | provides remote access (screen sharing) services used by our support teams |
United States |
| Five9, Inc. | provides telephony services used by our support teams |
United States |
| Microsoft Corporation | cloud storage and productivity tools |
United States, Canada |
| Parker Software Inc. (WhosOn) | provides chat services used by our support teams |
United States |
| TeamViewer US, Inc. | provides remote access (screen sharing) services used by our support teams |
Germany, Austria |
Genetec group entities
| Affiliates | Location |
|---|---|
| Genetec Inc. | Canada |
| Genetec (USA) Inc. | United States |
| Genetec Asia Pacific Pte. Ltd. | Singapore |
| Genetec Australia Pty Ltd | Australia |
| Genetec Austria GmbH | Austria |
| Genetec Chile SpA | Chile |
| Genetec Colombia S.A.S. | Colombia |
| Genetec Deutschland GmbH | Germany |
| Genetec Do Brasil Informatica Ltda | Brazil |
| Genetec Europe SARL | France |
| Genetec Innovación S.A. de C.V. | Mexico |
| Genetec Italia SRL | Italy |
| Genetec Japan KK | Japan |
| Genetec UK Limited | United Kingdom |
| Q2C NV | Belgium |
This document was updated on May 2, 2023. This document is subject to change. We invite you to subscribe to the legal notifications in our Email Subscription Center to, among other things, be notified of any major changes to this document.