eConnect Platform Solution Overview

This robust integration enhances operational efficiency and security by enabling Genetec users to manage and respond to alerts, analyze critical data, and streamline workflows—all from a single platform. 

Key Features: 

• Facial Recognition Integration: 

• Search by Face: Effortlessly search for individuals using captured facial data or metadata. 

• Alert Management: Assign and adjust alert levels (tags) for individuals, ensuring timely and appropriate responses. 

• Identity Management: Maintain detailed identity records to support security and compliance initiatives. 

• Auto-Following: Automates Genetec Tile Display to show live events involving detected individuals, enabling immediate response with enhanced context. 

• Casino Data Integration: 

• Real-Time Table Analytics: View live ratings, Baccarat, and Blackjack data directly in Genetec Security Desk. 

• Risk Analysis: Understand table risk levels in real-time to support proactive fraud and loss prevention. 

• Patron Identification: Identify patrons at their seat numbers without switching to external gaming software, streamlining workflows and improving security response times. 

• TITO (Ticket-In, Ticket-Out) Integration: 

• Transaction Mapping: Access detailed TITO transaction data from kiosks, mapped in real-time to individual faces detected by the system. 

• Fraud Detection: Identify suspicious patterns of activity, such as misuse of tickets or other anomalies, to prevent fraud. 

• AML Compliance: Track and log transactions for Anti-Money Laundering (AML) compliance and reporting, ensuring regulatory adherence. 

• Point of Sale (POS) Integration: 

• Transaction Context: View POS transaction data alongside video feeds, with a pop-out approach to maintain clear visuals. 

• Enhanced Fraud Detection: Cross-reference POS data with surveillance video to investigate potential theft or discrepancies. 

• Customizable Security Dashboards: 

• Configure face tags and view critical context about recent high-priority individuals on-site. 

• Administrators can set up tailored dashboards, providing role-specific views for team members. 

• Streamlined User Experience: 

• Single Sign-On (SSO): Genetec users can log in once to access both Genetec and eConnect data seamlessly. 

• Integrated Audit Trails: Track responses, edits, and actions across both platforms for transparency and accountability. 

Benefits: 

• Centralized access to critical data sources for gaming operations, fraud detection, and compliance. 

• Enhanced situational awareness with real-time alerts, transaction insights, and patron tracking. 

• Improved operational efficiency by reducing the need to switch between multiple systems. 

This comprehensive integration empowers casinos to maintain security, enhance compliance, and optimize operations, all within the Genetec Security Desk platform.

Key Market Applications

1. Facial Recognition for Fraud Detection, AML Compliance, and Self-Excluded Players 

Target Market Need: Casinos must meet stringent regulatory requirements, including preventing fraudulent activities, ensuring Anti-Money Laundering (AML) compliance, and identifying self-excluded players who are legally restricted from entering gaming premises. Failing to address these needs can result in heavy fines and reputational damage. 

Solution: eConnect’s facial recognition technology integrates with casino surveillance systems to automatically identify self-excluded patrons upon entry, alerting staff to intervene before regulatory violations occur. Additionally, the system links facial recognition data to TITO (Ticket-In, Ticket-Out) transactions and POS activities to detect suspicious behaviors like rapid ticket redemptions or multiple account usage. 

Main Benefit: By seamlessly identifying self-excluded patrons and suspicious activities, casinos can mitigate regulatory risks, avoid costly fines, and ensure compliance with AML standards while maintaining operational efficiency. 

 

2. Enhanced Real-Time Operations with Facial Recognition and Casino Data 

Target Market Need: Casino operators require tools to monitor real-time activities on the floor, including identifying VIPs for premium service, detecting advantage players, and assessing table risk levels—all while maintaining a safe environment. 

Solution: eConnect combines facial recognition with live gaming data from Baccarat, Blackjack, and other table games, enabling operators to view table performance and risk analytics in real time. Seat-level patron identification ensures staff can quickly respond to high-value customers or potential threats. Alerts for previously banned patrons and fraudsters are sent instantly to security teams, ensuring swift action. 

Main Benefit: Real-time integration of facial recognition and casino data allows operators to improve service for high-value patrons, enhance security, and optimize gaming operations, increasing both profitability and customer satisfaction. 

 

3. Expanding Facial Recognition Beyond Casinos: Stadiums and Entertainment Venues 

Target Market Need: Large venues like stadiums, arenas, and entertainment centers face significant challenges in managing security, ensuring a smooth customer experience, and identifying individuals of interest, such as banned attendees or VIP guests. 

Solution: eConnect’s facial recognition technology identifies individuals in high-traffic environments like stadium entry points, ensuring banned attendees or security risks are flagged and handled immediately. For VIP attendees, the system enables tailored service by notifying staff of their arrival. Additionally, integration with POS systems helps venues track transactions and prevent ticketing fraud. 

Main Benefit: By enhancing security and improving guest experiences, eConnect’s facial recognition solution provides value to stadiums and other entertainment venues, helping them maintain safety, streamline operations, and boost customer satisfaction. 

 

4. Incident Resolution with Integrated Facial and Multi-Source Data 

Target Market Need: Security teams in casinos, stadiums, and entertainment venues need quick access to integrated data sources to resolve incidents such as disputes, thefts, or fraud. 

Solution: eConnect consolidates facial recognition data, surveillance video, TITO transactions, table game activity, and POS logs into a single interface. This enables rapid investigation by providing a complete historical record of an individual’s activities, including prior visits and interactions. 

Main Benefit: A centralized system for reviewing facial and activity data accelerates resolution times, reduces operational disruptions, and ensures compliance with security protocols, protecting assets and maintaining customer trust. 

Features and benefits

Features 

The following features are fully compatible with Genetec Security Center and designed to enhance its functionality by leveraging eConnect’s powerful facial recognition and data integration capabilities: 

1. Facial Recognition with Real-Time Alerts 

• Search by Face: Quickly search for individuals using captured facial data, enabling efficient monitoring and investigations. 

• Real-Time Alerting: Automated alerts for self-excluded players, banned patrons, and high-value VIPs are delivered directly to Security Center, ensuring swift action. 

• Auto-Following: Automatically display live video tiles and activity summaries of detected individuals, providing enhanced situational awareness. 

2. Casino Data Integration 

• Live Gaming Analytics: Real-time data from Baccarat, Blackjack, and other games are visible within Security Center, including table performance and risk levels. 

• Seat-Level Patron Identification: Identify patrons directly at their gaming seats without switching to external software. 

• TITO (Ticket-In, Ticket-Out) Transactions: Map kiosk activities and ticket transactions to specific individuals using facial recognition, streamlining fraud detection and AML compliance. 

3. Point of Sale (POS) Integration 

• Transaction Insights: Correlate POS transactions with video footage, facial data, and gaming activity for deeper insights into patron behavior. 

• Customizable Display: Information is presented in a pop-out view to ensure video displays remain clear during reviews. 

4. Customizable Dashboards and User Management 

• Tailored Views: Set up role-based dashboards for monitoring specific alert levels, table risk summaries, or gaming data. 

• Integrated Audit Trails: Track who responded to alerts, investigated transactions, or edited records for complete operational transparency. 

 

Benefits 

1. Enhanced Security and Compliance 

• Proactive Fraud Detection: Quickly identify patterns such as ticket fraud or advantage play using TITO integration and table analytics. 

• AML Compliance: Automate the detection of suspicious activities and ensure regulatory compliance with transaction-to-face mapping. 

• Regulatory Protection: Self-excluded player alerts help avoid fines by ensuring individuals are identified before they engage in gaming activities. 

2. Streamlined Operations 

• Single Interface Access: All facial recognition and casino data sources are integrated into Security Center, eliminating the need to toggle between systems. 

• Faster Response Times: Automated alerts and real-time patron tracking improve situational awareness and decision-making speed. 

3. Improved Customer Experience 

• VIP Recognition: Notify staff when high-value patrons arrive, ensuring premium service and personalized engagement. 

• Operational Insights: Optimize gaming floor performance by monitoring real-time table analytics and risk summaries. 

4. Comprehensive Incident Resolution 

• Integrated Data Access: Review historical activity, gaming data, and transaction logs tied to facial recognition in seconds, streamlining investigations. 

• Audit-Ready Records: Ensure all actions, responses, and edits are documented for compliance and operational oversight. 

Solution Architecture

Typical Surveillance Room shown here, indicating the isolated from outside systems. Also showing optional services such as ID Scanner tools which will trigger data collection and enrollment into the eConnect system.