The Genetec difference
Your physical security is our business
We’re committed to continuous innovation and impeccable service
The drive to go beyond expectations has been key to the Genetec™ experience since day one. We want to knock your socks off with innovative strategies and technologies that will keep your security environment robust and resilient.
We’re also here to help. Our expert project managers, field engineers, solution architects, and dedicated support, service, and training teams are here to help ensure you get the most out of your investment with us.
Partnering for your success
When you choose Genetec and our products, we want you to have a great experience from start to finish. That’s why we partner with top security experts around the world. These system integrators are selected based on their knowledge, expertise, and ability to offer top notch service. From your first question about Genetec products to installation and systems support, they'll be there every step of the way to ensure we make your project a success.
Choose your hardware and more
Our security platform is built with open architecture, meaning that you have all the flexibility you need to design your system - including choosing the hardware you prefer and adding on the software functions you need. You can choose to turn on more Genetec modules or work with our technology partners to extend your Genetec system with their tools.
Purchase
Install
Service
Support and training
A team by your side
Genetec global sales professionals work with channel partners and consultants to support your requests for RFPs and demos. We can also help connect you to some of our customers so you can hear firsthand how our products can help improve operations.
Work with experts
Our channel partners are Genetec technology and physical security specialists. They have the experience and expertise to get your projects up and running as quickly and efficiently as possible. Your software purchase is also covered by our 90-day deployment assistance to ensure you are fully operational.
Get more from your security investment
When you purchase one of our products you automatically get Genetec Assurance, which is free of charge for all new and existing customers. You can leverage online tools, technical assistance, and deployment support.
If you want more specialized support we offer Genetec Advantage, an optional premium paid-for package that includes advanced troubleshooting, proactive system health tools, software upgrades, and more.
Keep getting the most out of your Genetec products
We want to help make you successful. Our Support and Professional Services team are ready to assist in any way they can.
Learning never stops with our dedicated training staff. We offer public training courses as well as private sessions which can be tailored to your needs. You can choose to attend online or in-person at one of our offices.
“I love that I can call the Genetec support group and immediately get help. There have been a few instances where I couldn’t figure out how to troubleshoot an issue, and the support team was quickly able to walk me through how to resolve the problem. It’s nice to rely on experts for tips or adjustments that ensure the highest performance of our system.”
Will Graham, Security Technology
Administrator at Santa Cruz Beach Boardwalk