Genetec Advantage
Get more value from your security investment
with premium support services
What is Genetec Advantage?
It’s a support and maintenance program that gives your team access to premium support tools, expert guidance, training and certification programs, and the latest product enhancements. It also provides your systems integrator with access to specialized technical support, software upgrade packages, system monitoring services, and more.
What are the benefits?
Get premium support and professional services
Get access to prioritized phone and chat support to maintain your system. You’ll also get access to outcome-based consultations with the Genetec Professional Services team to discuss upgrade planning, cybersecurity audits, and system health checks.
Stay up to date with the latest software upgrades
Upgrade to the latest software versions whether you have an on-premises or SaaS deployment, and get new features as soon as they become available. With every new release, you can tap into new system enhancements and maximize the value of your investment.
Enroll your team in training and certification programs
By choosing Advantage, you’ll gain access to both self-service and full technical certification training, You’ll also get access to the Operator Assistance Chat within Genetec University. This chat service is designed to provide quick answers to basic “how-to” questions.
Keep your systems running at peak performance with access to premium tools
System Availability Monitor
With your Genetec Advantage plan, you’ll get access to the Genetec System Availability Monitor. Whether on-site or remote, you can inspect alarms and view real-time statistics on device uptime and downtime. Use this data to enhance maintenance plans and optimize system performance.
Genetec Update Service
Your plan will also include the Genetec Update Service. Eliminate the need to manually track, validate, and deploy updates for your Security Center system. It notifies you when compatible updates are available and helps you keep your system safe and performing at peak efficiency.
Comprehensive support at your fingertips
Access premium technical support, chat assistance, operator training, certifications, and more.
DISCOVER THE BENEFITS OF ADVANTAGE
Empower your team to optimize the value of your system
Self-service training
Technical certification
Chat assistance
Professional serivces
Self-service operator training
Getting the most from your system also means accessing the latest system knowledge, tools, and training. That’s why all Advantage contracts come with access to Genetec University (Advantage Experience).
With self-service training and continuous learning, your operators will develop the skills and confidence they need to use your system to its full potential.
Already an Advantage customer?
Training for technical certification
Provide a power user or IT admin with certification training. Once certified, they will be able to access Genetec support by phone, chat, and the Genetec Technical Assistance Portal (GTAP). The number of seats available to each organization depends on the size of your system.
Having a certified user on staff will help speed up the issue-resolution process by ensuring fluid and open communication between Genetec, your systems integrator, and your organization.
Operator Chat Assistance
To get quick answers to basic “how-to” questions about Security Desk, operators can use Operator Chat Assistance. This service is designed to give operators the knowledge and autonomy they need to excel in their Genetec universe.
Your team can also immediately access hotfixes, receive phone and chat support during business hours, and open unlimited support cases within the portal. Our experts prioritize your support requests for faster resolution.
Consultations and project support
Many Genetec Advantage contract holders are entitled to Professional Services consultations. Whether you're interested in best practices for your Genetec system, planning a system or database upgrade, or want a system health check, our Professional Services team is here to help.
To find out if professional services are included in your contract, contact your systems integrator or reach out to the Genetec Advantage team via the link below.
“My team at EssentialCom and I are very impressed by the extraordinary performance of the entire Genetec team, particularly with the technical support experts and customer service departments.”
Eli Hezi
Principal, EssentialCom, LLC
Resources
Go to Genetec University
Get trained and certified in Genetec University using your Advantage benefits.
How do I renew my Genetec Advantage plan?
Contact your Genetec Channel Partner today.
*Plans can be purchased or renewed by accredited channel partners in the Portal.