Security Center SaaS evolution: Inside Genetec Operations Center

Security teams are stretched thin. Workloads keep growing, and staffing is a constant challenge. Most teams still rely on spreadsheets, disconnected software, and radios to get through the day. In this webinar, we'll take you on a tour of Genetec Operations Center—the first work management system built for security. It's built into Security Center SaaS and brings together dispatching, investigations, and system maintenance in one place.

Operations Center gives dispatch teams a visual, board-based workspace. Incoming calls and incidents flow through clear stages. The software displays every work item on a card that highlights essential details, such as the task type, the owner, and any relevant photos or files. When a dispatcher receives a call, the system shows the necessary fields and standard operating procedures (SOPs). The whole team sees updates in real time, so no one is left guessing. Officers in the field also have the flexibility to take on open tasks themselves. They simply pull tasks when they're ready, rather than waiting for dispatch to push work for them. When the team completes the work, they then create reports directly from the card.

Operations Center also handles routine tasks, including patrols, building inspections, and equipment checks. You can set these up as recurring tasks and include built-in checklists. A morning patrol, for example, shows up on the board at 8:00 am with step-by-step instructions. That way, even newly hired personnel know what to do. You can also schedule quarterly inspections and annual trainings. With these, you'll build a dataset that helps teams look back and see if work is getting done on time, every time.

During an investigation, Operations Center improves productivity, communication, and collaboration across teams. Operators can search for footage using plain language, like a red car seen yesterday morning. From there, they can easily send a work request to the investigations team. The investigations board also has its own workflow, including approval stages, role-based checklists, and a centralized repository for all evidence. It's all transparent, meaning every action or file is right there in the card's history. Plus, you can link cards across boards, connecting any investigation back to the original dispatch incident. That way, you keep things organized and flowing smoothly.

Operations Center easily handles system deployment and ongoing maintenance. It even unites everyone in a collaborative workspace for new projects. Project cards show everything from maps to permits. Checklists ensure installation standards for each device, cutting down on rework. The platform also connects with both Security Center SaaS and on-premises systems to automatically create tickets when devices go offline. From there, your team conducts the initial checks and then hands the ticket over to your integrator to review. Dashboards also track Service Level Agreements (SLA), response times, and device history.

Brigham Young University (BYU) has been using Operations Center to strengthen campus security for five years. BYU uses it for security dispatching, parking enforcement, permit management, and campus admin. The more they used it, the more ways they found to improve their workflows. BYU staff highlighted wins, such as automated hourly Code 4 check-ins, improved officer tracking via the mobile app, and the system’s customizability. Teams all over campus were able to tailor their boards to suit their training needs, gear tracking, and everyday workflows.