Communications for Security Center SaaS

Where communication meets action

With the launch of communications for Security Center SaaS, we’re uniting voice, video, intrusion, and access control in a single cloud platform. It’s another major step forward in Security Center SaaS, one that will make your operations faster and more coordinated.

Your security team can now instantly connect with individuals at critical entry points, in public areas, or across remote sites, without ever leaving the Security Center SaaS environment. Every interaction—managing a visitor request, giving instructions during an incident, or coordinating with colleagues across a campus—now happens in a single unified platform.

Audio is often the missing piece that can turn visual information into confident action. By integrating intercoms directly in Security Center SaaS, we’re giving operators the ability to see, hear, and respond from a single intuitive interface.

Why audio changes everything

Video tells you what is happening. Audio tells you why.

Being able to hear the tone in someone’s voice, ask follow-up questions, or deliver instructions in real time transforms how you assess situations and take action.

With communications for Security Center SaaS, operators can:

	Verify identities and intentions before granting access
	Communicate instantly during emergencies without relying on separate systems
	Give or receive context that video alone can’t provide

By consolidating intercoms with the platform you already use for video surveillance, access control, and intrusion management, you reduce complexity, lower costs, and improve situational awareness. No new infrastructure required.

Why use Security Center SaaS for communications?

At launch, communications for Security Center SaaS introduces native support for intercom devices, starting with cloud-ready Axis models. This means you can:

	Answer and respond to intercom calls directly from Security Center SaaS (web or mobile), and seamlessly control nearby doors
	See live video alongside the audio stream for visual verification
	Manage communications securely through the cloud, with no on-prem servers needed
	Deploy a handful of intercoms or thousands of devices across multiple sites
	Enroll intercoms in minutes using the same intuitive process as cameras

Built for today. Ready for tomorrow.

This release is just the beginning. The architecture behind communications for SC SaaS is designed for scale and future capabilities. Here are some of the items on our team’s roadmap:

• Group call handling: Direct calls to the right operators using ring groups and dial plan rules
• Recording and audit trails: Record communications for compliance and training
• Door integration in calls: Improve the operator’s ability to unlock a door associated with an intercom
• Camera associations in calls: Improve situational awareness by adding other points of view to a call
• Support for more devices: Broaden hardware compatibility for flexible deployments

By starting with robust intercom integration, we’re laying the foundation for a complete cloud-based communications ecosystem inside Security Center SaaS.

Access and availability

Communications is available now to all Security Center SaaS users, starting with all Axis intercom devices, except for the A8105 and A8004 models.

You can configure supported devices directly in the platform and begin using them immediately for secure two-way communication. As with all Security Center SaaS features, updates and new capabilities will be delivered automatically through the cloud, no manual upgrades required.

This feature isn’t just adding audio to Security Center SaaS. This is redefining what it means to connect, coordinate, and respond in modern security operations, all from the cloud, all in one place.