CompassPlus destination dispatch

Through the Otis CompassPlus™ integration, you can manage all elevator traffic from your Genetec security platform, Security Center.

Traditionally, passengers press the “up” or “down” elevator call buttons to get to where they need. A modern approach for elevator traffic management exists. With destination dispatch, passengers select their floor and the destination management system guides them to an assigned elevator. This increases passenger flow through orderly travel and optimizes your building operations.

How we enhance your security

Augment the global security of your building by centrally managing Otis elevator dispatch, access control and video systems. Your personnel can monitor elevator dispatch events and verify cardholder authenticity using their pictures and video to ensure they always know who accessed your floors. This increases awareness, improves investigations and auditing, and reduces emergency response times. They leverage Security Center threat levels for critical situations. Operators can also manually grant access or dispatch elevators at a moment’s notice.

Benefits of the integration

Manage floor access with your access control system. By unifying destination control, we make it possible to manage floor access with your access control system. Manage your visitors by granting them temporary access with Bluetooth, NFC or any other 3rd party readers supported by Synergis™. You assign floor access rights, inter-floor travel, and security modes to your cardholders and visitors.

Deploy in less time.  You can configure all elevators, floors and landing areas and manage all types of passengers. Wizards guide you through the setup process every step of the way. Security Center detects Destination Entry Computers (DEC) on your network and enrolls them. Cardholders can inherit their elevator access rights, eliminating the need to configure one cardholder at a time. Software-based elevator access control lets users configure security modes, inter-floor travel, audit tracking and special passenger modes and features.

Achieve greater efficiency. With smarter building technologies like destination management, unification with physical security leads to greater efficiency. Security operators’ efficiency is augmented as they perform all core security operations in the same unified system. Rather than work with multiple systems, you consolidate all your operations. With a real-time link, you are aware of elevator activity at all times and can make changes or take action at any time.

Features and benefits

Key Benefits
  • Centralized management of elevator dispatch and physical security systems
  • Enhanced building security with increased awareness and encrypted communications
  • Unified monitoring of elevator dispatch events alongside video and access control
  • Expand elevator access control by leveraging Synergis capabilities
  • Manually dispatch passengers from the Security Center monitoring application
  • Streamlined configuration of all elevators, floors and landing areas
  • Assign access rights and special modes to cardholders

Note: Content provided by partner.


  • Elevator dispatch

Geographic availability

  • North America
  • Latin America and the Carribean
  • Europe, Middle East, and Africa
  • Asia-Pacific

Industry verticals

  • City-Wide Surveillance
  • Education
  • Critical Infrastructure
  • Law Enforcement
  • Retail
  • Stadiums and Open Spaces

Version and ordering information


• Security Center 5.5 SR4 and later

Genetec part number


1 per facility (a facility is an Otis CompassPlus attached to a single Security Center system)

Otis is the world's largest manufacturer and maintainer of people-moving products, including elevators, escalators and moving walkways. Founded more than 160 years ago by the inventor of the safety elevator, Otis offers products and services through its companies in more than 200 countries and territories, and maintains approximately 1.9 million elevators and escalators worldwide. Otis is a unit of United Technologies Corp., a leading provider to the aerospace and building systems industries worldwide.

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