Summary

Earlham Savings Bank increases security across all branches using the Genetec Security Center platform. The unified video surveillance and automatic license plate recognition (ALPR) systems add layers of security to spot potential threats and keep customers and employees safe.

The company

Earlham Savings Bank in Des Moines, Iowa, United States, first opened its doors in 1931 with the slogan: ‘Large enough to serve you, small enough to know you’. Fast forward a few decades and nine branches later, exceptional customer service is still a core value. Customers who enter branches are greeted by name and those who use the ATM drive-through are guaranteed a quick and easy transaction. In addition, an advanced security solution is used to keep both customers and employees safe.

The challenge

The bank wanted to upgrade its outdated video security for one with a modern security platform that included facial recognition analytics technology. This would help the bank’s staff recognize and greet regular customers, while also identifying potential suspects. The challenge was that their existing software and equipment could not support advanced facial recognition. The bank needed a security solution that could adapt to changes over time, as well as easily integrate with other leading technologies.

“There’s no question that the Genetec Security Center platform was the best solution for our bank. In my opinion, it’s the most robust platform available for any business of our size.”

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Garret Hulse, Executive Vice President

Results

Earlham Savings Bank has increased security across all nine branches using the Genetec™ Security Center unified platform. What won the security team over was the solution’s flexibility. With the help of their integrator, Electronic Engineering, they chose Security Center so they can continually expand and enhance their security operations.

Today, the bank uses the Security Center Omnicast™ video management system and the Security Center AutoVu™ automatic license plate recognition (ALPR) system at every location. The ALPR cameras add another level of security, complementing the IBM facial recognition solution for identifying suspects. Next, the bank plans to use this business intelligence to enhance operations and service by identifying customers as they approach their branch.

The solution

System access from anywhere

Retrieving evidence has never been easier. When the security team needs to investigate an incident or fraud case at any branch, they can remotely log into the platform to see what happened.

Unified video and ALPR data

In cases of ATM fraud, the team was able to quickly provide video alongside vehicle and license plate data to law enforcement, which helped police apprehend suspects.

Pro-active threat monitoring

With loitering detection enabled, the system alerts operators if a person or car is in the parking lot after hours. This helps them spot issues such as someone installing ATM card skimmers.

Intelligence at hand

With facial recognition and ALPR data, tellers can receive discrete notifications indicating a customer’s name as they approach the counter or drive-through ATM to offer personalized service.

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